Privacy Policy
How we collect, use, and protect your personal information
Information We Collect
At dravionyselaq, we collect various types of information to provide and improve our financial services and team motivation solutions. The information we gather helps us create personalized experiences and maintain the security of your data.
Personal Information
- Full name, email address, and contact details when you register for our services
- Professional information including job title, company details, and industry sector
- Financial data related to team motivation programs and performance metrics
- Communication preferences and subscription settings
- Profile photos and biographical information you choose to share
Technical Information
- IP addresses, browser types, and device information for security purposes
- Usage patterns, page views, and interaction data to improve our platform
- Cookies and similar tracking technologies for enhanced functionality
- Session data and authentication tokens for secure access
How We Use Your Information
Your information enables us to deliver tailored financial solutions and maintain high-quality team motivation services. We process data lawfully and transparently, ensuring every use serves a legitimate business purpose.
Primary Uses: We use your personal information to provide our core services, process transactions, communicate important updates, and ensure platform security. This includes creating personalized dashboards and generating insights for team performance optimization.
- Delivering personalized financial tools and team motivation resources
- Processing service requests and managing your account preferences
- Sending relevant updates about new features and platform improvements
- Analyzing usage patterns to enhance user experience and service quality
- Maintaining security protocols and preventing unauthorized access
- Complying with legal obligations and regulatory requirements in Australia
Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with trusted partners who meet our privacy standards. Your information is never sold to third parties for marketing purposes.
Authorized Sharing
- Service providers who help us deliver technical infrastructure and support
- Financial institutions for secure payment processing and transaction verification
- Analytics providers who help us understand platform performance (anonymized data only)
- Legal authorities when required by Australian law or court orders
All third-party partners sign comprehensive data protection agreements and undergo regular security audits. We require them to process your information only for specified purposes and maintain the same privacy standards we uphold.
Your Rights and Choices
Under Australian privacy legislation, you have significant control over your personal information. We've designed our systems to make exercising these rights straightforward and transparent.
Access and Control
- Request copies of all personal information we hold about you
- Update or correct inaccurate information through your account settings
- Delete your account and associated data with proper notice periods
- Restrict processing for specific purposes while maintaining essential services
- Export your data in commonly used formats for portability
- Withdraw consent for optional data processing activities
Response Timeframe: We respond to privacy requests within 30 days of receipt. Complex requests may require additional time, and we'll notify you of any delays with clear explanations of the steps being taken.
Data Security and Protection
Protecting your information is fundamental to our operations. We employ multiple layers of security measures and regularly update our practices to address evolving threats.
- End-to-end encryption for all data transmission and storage
- Regular security audits conducted by independent cybersecurity firms
- Multi-factor authentication requirements for sensitive account access
- Automated monitoring systems that detect and respond to unusual activity
- Employee training programs covering data protection and privacy best practices
- Secure data centers with physical access controls and environmental monitoring
In the unlikely event of a security incident, we'll notify affected users within 72 hours and provide clear information about the nature of the breach and steps being taken to address it.
Data Retention and Deletion
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Our retention schedule balances operational needs with privacy principles.
Retention Periods
- Account information: Retained while your account remains active plus 3 years
- Transaction records: 7 years as required by Australian financial regulations
- Communication logs: 2 years for customer service and quality purposes
- Analytics data: Anonymized after 18 months and retained for trend analysis
- Marketing preferences: Until you unsubscribe or close your account
When retention periods expire, we securely delete or anonymize your information using industry-standard methods. You can request early deletion of certain data types, though some information must be retained for legal compliance.
International Data Transfers
While our primary operations are based in Australia, some service providers may process data in other countries. We ensure appropriate safeguards are in place for any international transfers.
Transfer Safeguards: All international data transfers comply with Australian Privacy Principles and include contractual protections that meet or exceed domestic privacy standards. We only work with countries that have adequate privacy protection frameworks.
- Data processing agreements that meet Australian privacy law requirements
- Regular audits of international service providers and their security practices
- Encryption requirements for all data crossing international boundaries
- Right to request that your data remain within Australian borders where technically feasible
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These tools help us remember your preferences, maintain security, and provide personalized content.
Types of Cookies
- Essential cookies that enable core functionality and security features
- Preference cookies that remember your settings and customization choices
- Analytics cookies that help us understand how users interact with our platform
- Marketing cookies for relevant content delivery (with your explicit consent)
You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may limit some platform functionality, but essential services will remain available.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Material changes will be communicated clearly with appropriate notice periods.
- Minor updates: Posted on our website with revision dates
- Significant changes: Email notification to all registered users
- Policy versioning: Previous versions available upon request
- Implementation periods: Reasonable time for users to review changes
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account or contact us to discuss specific concerns.
Privacy Contact Information
Privacy Officer
dravionyselaq Financial Services
Lvl 1 Rm 4/32 Myers St
Geelong VIC 3220, Australia
Email: privacy@dravionyselaq.com
Phone: +61 7 5594 5566
General Inquiries: info@dravionyselaq.com